Refunds and Cancellation

Cancelling a subscription

Both subscriptions, the $10/month MW2 online game plan and a $100/month server sponsorship, renew automatically every month until you cancel.

• Cancel any time: open your dashboard, press Manage billing, and cancel in Stripe's billing portal. No email, no waiting.
• Your plan stays active until the end of the period you have paid for, and you are not charged again. The renewal date is shown on your dashboard.

Refunds for subscriptions

• Your first payment on a plan: ask within 14 days and we refund it in full, no questions. This also covers the 14-day cancellation right of consumers in the European Union and the United Kingdom.
• Renewals are not refunded. Cancel before the renewal date to avoid one. If a renewal just went through and you meant to cancel, email us within 7 days and we will usually help.
• If a plan was unusable for a substantial part of a period because of a problem on our side, we refund or credit that part.
• If we discontinue a paid service, we refund the unused part of your current period.

How to ask

Email brian@startingsoftware.com from your account's email address with your username and which charge you mean. Refunds go back to the card you paid with, through Stripe, within 5 to 10 business days of our approval.

Please write to us before disputing a charge with your bank: we refund everything this policy covers, and a chargeback for a charge we would have refunded may close your account.

Accounts closed for breaking the rules

If we close an account for violating the Terms of Service, the current period is not refunded.